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sun-clone.com
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Policies

SHIPPING POLICY

Sun Clone is committed to providing pest- and disease-free plants. We do our best to provide accurate orders and a top-quality product. Please note that plants are living organisms that require intensive care, and the shipping process can cause stress. We appreciate your understanding.

SHIPPING PROCESSING TIME

We ship orders Monday–Wednesday, excluding bank holidays and weather delays. Most orders ship within 3–5 business days. Same-day shipping is not guaranteed.

During periods of high order volume, shipments may be delayed until the next available shipping day.

SHIPPING WITH UPS

Sun Clone offers free UPS Overnight Air shipping on all U.S. orders, with some exceptions for Alaska and Hawaii.

UPS may offer delivery to designated local pickup locations for customer convenience. Pickup locations are operated by UPS and are outside of Sun Clone’s responsibility.

We do not ship to PO Boxes or addresses outside of the United States.

SIGNATURE REQUIRED AT DELIVERY

Effective January 1, 2026, all Sun Clone shipments will require a signature upon delivery.
UPS will not release packages without a signature.

What this means for customers:

  • Please monitor your email for tracking information. Tracking is typically sent by 4:00 PM PST on the day your order ships.

  • Someone must be available at the delivery address to sign for the package.

  • UPS may require photo ID to verify the recipient is 21 years of age or older.

This policy is required to:

  • Remain compliant with UPS shipping requirements

  • Align with current hemp regulations

  • Ensure responsible delivery and prevent plant material from being delivered to minors

Sun Clone is not responsible for delivery delays, missed deliveries, or returned packages due to unavailable recipients or refusal to sign.

ORDER TRACKING

Once your order leaves our facility, you will receive a Shipping Confirmation email with an active UPS tracking number. Delivery delays outside of Sun Clone’s control may occur. Please refer to UPS Tracking for the most accurate delivery updates.

CUSTOMS, DUTIES, AND TAXES

Sun Clone is not responsible for any customs duties, taxes, or fees applied during or after shipping. All such charges are the responsibility of the customer.

ORDER CANCELLATION

Orders are only eligible for cancellation prior to payment.
To cancel, please call (541) 929-7227 or email info@sun-clone.com.

RETURNS

Due to the nature of the product, returns are not accepted.

REFUNDS

All sales are final. Refunds will not be issued once an order has shipped.

DAMAGES

Sun Clone is not liable for damaged or lost packages. If plants arrive damaged, please contact us by email and retain all packaging materials in order to file a claim.

REPLACEMENTS

If you are unsatisfied with your order, please email info@sun-clone.com with:

  • Photos of the plants received

  • Order number

  • Delivery date

  • Any relevant details

If plants are deemed unsalvageable despite proper care, replacement plants may be offered at Sun Clone’s discretion.

DISPUTES

Disputes must be submitted within 3 days of delivery and before plants are transplanted out of their shipping pot. Disputes submitted after this window will not be accepted.

REOCCURRING ISSUES

Sun Clone reserves the right to refuse service for any reason, including ongoing or recurring customer or quality issues.

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